OF PRACTICE FOR SUBSCRIBING MEMBERS
addition to fulfilling all appropriate statutory obligations, compliance
with the Greater Glasgow & Clyde Valley Tourist Boards Constitution
and Customer Feedback Policy is a mandatory condition of membership.
Members are also asked to observe the following Code of Practice:
Manage and, where appropriate, staff the business in such a way as
to maintain a high standard of customer care, cleanliness, courtesy
and repair to ensure customer safety and comfort.
promptly and courteously with all enquiries, requests, reservations,
correspondence and complaints.
accurate details of the services, products and amenities available
to customers, whether by advertisement, brochure, word of mouth or
any other means, insufficient detail so that the customer is not misled.
clear to customers exactly what is included in the prices quoted for
any of these services, products and amenities. Details of any additional
surcharges should also be revealed.
- Provide written confirmation for advance and/or party bookings when
requested by the customer.
- Provide for each customer, on request, details of payment and a receipt.
due consideration to access for people with limited mobility and others
with special needs, as far as practical considerations relating to
the business allow.
establishments/properties are required to meet the minimum requirements
of the appropriate VisitScotland Quality Assurance Scheme, and must
remain in membership of this scheme for the duration of their membership
with Greater Glasgow & Clyde Valley Tourist Board.
fee invoices are automatically issued and are due for renewal on the
1st April each year. Cancellation of membership must be made in writing
within 30 days of receipt of invoice.
Glasgow & Clyde Valley Tourist Board reserves the right to suspend
or terminate membership if: (i) Membership subscription invoice or
other invoices are not paid within 30 days of date of issue; (ii)
Greater Glasgow & Clyde Valley Tourist Boards Board of Directors
consider that the terms of this Code of Practice have not been complied with.
Copyright Information and Disclaimer, Credits, © 2000 Greater
Glasgow & Clyde Valley Tourist Board.